Coronavirus Guidance

October 2, 2020

Help Keep Our Facility Safe!

Over the last few months, we have been hard at work to ensure the facility is safe when you visit us.
Take a look at the short film below to see what changes we've made and how they affect your visit:

Frequently Asked Questions

Do customers have to wear a face mask when in the facility?

It is mandatory to wear a face mask in any part of the building apart from the
Swimming Pool and when working out in the Fitness Suite.

What measures do you have in place to keep customers safe?

All sessions need to be pre-booked in advance. This will help us with our track
and trace system. Mandatory face coverings throughout the building and temperature checks on
arrival. We have also introduced a one-way system and extra cleaning measures to
ensure all of our customers are safe.

How long will the sessions last?

All Swimming sessions will be for 45mins and Fitness Sessions will last for
50mins. This will leave enough time for our staff to ensure that all touch points are
cleaned in between each session. Please arrive on time as latecomers will not be allowed into the session.

Can customers book a double session in either the Swimming Pool or the
Fitness Suite?

No, after each session we have to sanitise everything down before the next
session. Customers will have to rebook for the next session available.

How many customers are allowed in the Fitness Suite?

A maximum of 8 customers can attend a booked 50 minute session. Customers
WILL NOT have access to the changing rooms or showers so should come Gym
ready and leave immediately via the main doors.

How will customers know where to go and what to do?

The Trust is producing a video showing customers what to do on arrival and
where to go. Extensive signage around the facility shows the simple One Way system that is in
place. There will also be extra staff and volunteers on arrival to help customers with the
new procedures.

Will the toilets at Reception be available to use?

Yes, they will be made available to any customers, staff or volunteers. They will
be regularly cleaned, sanitised throughout the day. Hand sanitising equipment
will be readily available for all to use.

Do I have to pre book my session?

Pre-booking is essential and we will not be accepting anyone who has not
booked. Our new online booking system will allow you to view and book the available

To do this please visit our website and follow the make
a booking link. If you do not have access to a computer, please call us on 01937 833001 and we
will complete the booking with you.

Can I use the Changing Rooms on arrival?

No, we are asking our customers to come beach ready. This means with your
swimming costume on underneath your clothes.
You will enter poolside from the internal gate on the ramp. You will then be
issued a tub to keep your belongings in.
You will then be directed to a socially distanced area on poolside to leave your
belongings and enter the water.
After your session you can then use the changing rooms but there will be No
Showers available.

Will the refreshment area, coffee/tea facilities be available for customers to
use following their visit to the pool or fitness suite?

No, the refreshment area will not be accessible to any customer apart from those
observing swim lessons in the Main Pool (Restrictions apply) as this area is only
accessible for salaried staff to have their social distancing work stations.
The water machine will be in use for customers to use.

Will customers/parents be able to watch their children swim during
swimming lessons?

Main Pool lessons: These can be viewed from socially distanced specific areas
on the balcony. Restricted numbers apply.
Teaching Pool lessons: 1 Adult may accompany a child to a designated Blue
Disc area within the Teaching Pool benches and stay there for the duration of the